Shopping with DeskReset.

Shipping & delivery

We only ship to Australia. International delivery is not available. Standard delivery costs A$6 per order and is itemised before you pay. One organiser costs A$39.95, making the total A$45.95 for a one-unit order. If you buy multiple organisers in the same order, the delivery charge remains A$6.

Estimated delivery is 2–10 business days from order confirmation. This is an estimate, not a guaranteed arrival date. Holidays, remote destinations and carrier disruptions may affect delivery. Contact us if your order has not arrived within the estimated period.

DeskReset orders are fulfilled directly by our supplier, AIMALL. We place supplier orders manually after confirming your payment. We will email tracking when available. DeskReset remains your contact for order and delivery issues.

Check your delivery address before payment. Contact us promptly to request a correction or cancellation; once dispatch has begun we may be unable to change the shipment. If stock becomes unavailable or we cannot fulfil your order, we will contact you and arrange an appropriate resolution, including a refund where required.

30-day returns & exchanges

For products you are not satisfied with, we have a 30-day return and exchange policy. This means you have 30 days from receiving your item to request a return or exchange. Once we have received and examined your return, we will notify you and let you know whether to approve a refund or an exchange. If you opt for a refund, you can then re-purchase the new product to make sure you get what you want. If you choose an exchange, we will process it and send you the new product as soon as possible.

To request a return or exchange, email [email protected] with your order reference. Contact us for return instructions before sending your item.

Faulty, damaged or incorrect items

Contact DeskReset with proof of purchase and a description of the issue. Photos can help us assess damage or an incorrect item. If a product may be unsafe, stop using it. Please contact us for return instructions before sending an item back; the supplier’s address may not be the correct returns address.

Your Australian Consumer Law rights apply. For a major failure, you can choose a refund or replacement. For a minor failure, we will arrange a free remedy within a reasonable time. Where legally required, we will reimburse reasonable return postage for a confirmed fault. Original packaging is not required for a faulty-product claim. We do not limit these rights to a fixed number of days.

The 30-day satisfaction policy is additional to your Australian Consumer Law rights. It does not limit remedies for faulty, damaged, incorrect or misdescribed goods, and those rights are not subject to our approval or the 30-day window. Refunds are generally returned to the original payment method. Your bank may take additional time to display a processed refund.

Privacy

DeskReset uses the information you provide to process payments, arrange delivery, answer enquiries, keep transaction records and handle returns. This may include your name, email, delivery address, order details, payment reference and any information you send to our support email.

Stripe hosts checkout and processes your payment. This website does not collect or store your full card details. We receive payment status and the order information needed for fulfilment. We share the delivery information needed to fulfil your order with AIMALL and relevant delivery providers.

The website is hosted using Cloudflare. Hosting and payment providers may process technical information, including IP addresses and browser information, and may process data outside Australia. Our typography uses Google Fonts, which may receive technical request information when fonts load. Customer-service email is handled through Gmail. Their respective privacy practices also apply to their services.

We retain order and correspondence information as needed for fulfilment, customer service and legal record-keeping. We restrict its use to these purposes and do not sell customer personal information. No marketing mailing list or advertising tracking is installed on this website.

Email [email protected] to ask about your information, request a correction or raise a privacy concern. Some records may need to be retained for legal obligations.

Ordering & payment

All displayed prices are in Australian dollars. The organiser is A$39.95 each, plus A$6 standard delivery per order. There are no subscriptions. Stripe displays the payable total before you confirm payment. If a currency-conversion option is offered by the payment provider, review its currency and total before paying.

The listing is for one empty cable organiser in your selected colour per unit purchased. Powerboards, chargers and cables are not included. Contact us to confirm current product dimensions and check that your equipment will fit before ordering. Colour appearance may vary between screens.

Your selected colour and quantity are sent to Stripe checkout, where you provide your email and Australian shipping address. We process the order after successful payment and arrange supplier fulfilment. Contact us promptly about any order error or concern. These terms do not exclude or limit rights that cannot lawfully be excluded under Australian Consumer Law.